At GreatStates Products, customer satisfaction is our top priority. We take pride in creating high-quality handmade bags and want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include all original tags and packaging.
• Be free from stains, damage, or signs of use.
• Be accompanied by proof of purchase or your order confirmation.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Customized or personalized products.
• Final sale or clearance items.
• Gift cards.
• Products damaged due to misuse, accidents, or improper care.
• Items returned after the return window has expired.

Damaged or Incorrect Items

If you receive:

• A damaged item
• A defective product
• The wrong item
• An item with missing parts

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

We will review your request and provide a replacement or refund if approved.

Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Wait for return authorization and shipping instructions.
4. Pack the item securely in its original packaging.
5. Ship the package using the recommended carrier.

Please do not return products without receiving return approval.

Refunds

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We gladly replace items that are:

• Damaged
• Defective
• Incorrectly shipped

If you would like to exchange an item for a different style or color, please contact our support team. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

• We shipped the wrong product.
• The item arrived damaged or defective.
• The return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Handmade Product Notice

Our bags are carefully handcrafted by skilled artisans. Small differences in color, texture, stitching, or dimensions are part of the handmade process and make each product unique. These natural variations are not considered manufacturing defects.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

GreatStates Products

Email: support@greatstatesproducts.com

Phone: +1 (899) 123-4567

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM