Thank you for shopping with GreatStates Products. We are committed to delivering your handmade bags safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- United States: 3–7 Business Days
- Canada: 5–10 Business Days
- Europe: 7–15 Business Days
- Australia & New Zealand: 7–15 Business Days
- International Orders: 10–20 Business Days
Delivery times are estimates and may vary due to customs processing, weather conditions, holidays, or carrier delays.
Shipping Rates
Shipping costs are calculated during checkout based on:
- Delivery location
- Order weight
- Shipping method selected
From time to time, we may offer Free Shipping on qualifying orders or during promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.
You can use the tracking information to monitor your package until it arrives.
International Shipping
We proudly ship to customers worldwide.
Please note:
- Import duties, customs fees, taxes, or other local charges are the responsibility of the customer.
- Customs processing times vary by country and may affect delivery schedules.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
GreatStates Products is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error, contact us immediately before your order is shipped.
Delayed or Lost Shipments
While we work with trusted shipping carriers, delays may occasionally occur due to factors beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to help locate your package.
Damaged Packages
If your package arrives damaged:
- Take photos of the package and product immediately.
- Contact us within 48 hours of delivery.
- Include your order number and photos when submitting your request.
We will review your case and provide an appropriate resolution.
Handmade Product Processing
Because many of our products are handcrafted, certain items may require additional preparation time before shipment. This ensures every product meets our quality standards before it leaves our workshop.
Shipping Restrictions
Some products or destinations may have shipping restrictions due to local regulations or carrier limitations.
If we are unable to ship to your location, we will notify you and issue a full refund if payment has already been received.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
GreatStates Products
Email: support@greatstatesproducts.com
Phone: +1 (555) 123-4567
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM